Terms and Conditions
If you have any questions about this Agreement or the Site please call our Customer Service team at (781) 202-4400.
We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.
You may print a copy of these Terms and Conditions using the print feature in your browser. It is the customer’s responsibility to periodically visit the “Terms and Conditions” link at the bottom of our home page to review the most current version of the Terms and Conditions. You may use your browser to print copies of any updated Terms and Conditions.
Thanks for choosing hellobrother.storeto serve your grocery needs. Our team works diligently to ensure we pick the best products for you and ship them out. For Local delivery, our delivery associates try their best to deliver in the fastest manner possible.
Please note, that we will call/text you during order fulfillment to ask for replacement brands / items just in case what has been ordered becomes out of stock. Kindly make every effort to answer our calls/texts for a speedy fulfillment process. Delivery times are highly dependent on volumes, and traffic situations and we do our best to deliver orders within the timeframe. Our delivery associates may OR may not call you when en-route so please be sure to designate a pick-up person OR have someone answer the door when our delivery associates come by. Failure to have a designate or no-show during delivery authorizes our delivery associates for a drop-off the order or bring it back.
All images of the products may differ slightly from actual products depending on current importing source. The images used on our website are for reference only.
Local Delivery – Shipping and Returns:
Please note all credit cards are charged at the time of check out to help prevent fraudulent orders. Under no circumstances are you allowed to make a purchase with someone else’s credit card, even with the card holder’s consent. If you are a first time customer and making a purchase with a different shipping/delivery address, we reserve the right to hold the order until requisite checks are performed to ensure the Credit Card holder’s consent has been secured before shipping/delivering the order to a different address.
Once order is placed, they will be shipped/delivered via our delivery associates between the times specified on the website or in the order confirmation email.
Products are free of damage and breakage when your order is shipped/en-route from our location. Although products are packaged very carefully, damages may occur in transit. Please contact hellobrother.storeif you should receive a damaged or broken product. Make sure to save all contents, including packaging. We may take up to two or three business days to complete the refund or provide a replacement item or a credit, if its determined as no fault of the customer and based on the result of the investigation.
Incorrect Product/Wrong Item:
If for any reason a incorrect product or a wrong item was delivered, please contact us at the earliest for a replacement or a credit.
All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, HelloBrother.store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.
Incorrect and Incomplete Address:
We will deliver to the shipping address that you provided, we are not responsible for incorrect shipping/delivery address.
However, if notified by calling us before delivery/shipping is completed, we will do our best to stop the wrong address delivery and reroute to the correct address.
If an address is incomplete (including zip code), we are not responsible for non-delivery. However, our delivery associates will make every attempt to reach you based on the information available in your account via call, text or email to get the correct information when on delivery and will wait for a response for not more than few minutes, before returning ordered items to hellobrother.store.
We request you send us a photo to [email protected] with the order number, if the reason of return is because of a defective item within 24 hours from the time of delivery, For all non-produce items, if the package is not open, please return within 15 days or your next delivery, for a full refund.
Delivery Of Products:
To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. Frozen items must immediately be placed in a freezer. We guarantee your products (with the exception of frozen items) will remain fresh in the delivery box at room temperature (78 degrees) for two to three hours from the time of delivery.
To receive Local delivery, you must live in residential premises like apartment, town-home, condo or home and you or your doorman must be present to receive your order from our delivery associate during your delivery window.
Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery dates and times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as quickly as possible when the conditions permit. We will never deliver an order past 10:00 PM without a customer’s consent.
If your designated delivery location (i.e., street, avenue) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date.
Customers are under no obligation to tip Drivers.
Change And Cancellation Policy:
If you wish to change your order after it has been placed, please send us an email immediately. If your order has already been processed and en-route, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time.
If you wish to cancel an order that has not been processed yet, please send us an email immediately and we will refund you 100%.
If you wish to cancel an order that has been already processed, but not en-route, we will refund you 100%.
Refunds will be processed within 24hrs. Please note delays in processing of such refunds are subject to issuer banks and processors like VISA, MasterCard, AXP, etc.
Usual time frame for refunds to show up on the CC statements is 3-5 business days. If for some reason you don’t see the refund please send us and email and we will investigate the reason for delay.
Shipping and Returns – Non Local
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address with in United States . Note that there are restrictions on some products, and some products cannot be shipped to few destinations.
All orders placed will be shipped within 48 hrs and estimated delivery dates will be communicated.